This policy explains how we handle payments, cancellations, and refunds for our lawn care and landscaping services.
Payment Terms
Payment is due on the day of service, unless other arrangements are specified in your service plan. We accept the payment methods listed at the time of booking. All prices are shown in local currency and do not include applicable taxes unless clearly stated. Final costs may vary based on the complexity of the work, property size, and specific project needs.
Cancellations & Rescheduling
If you need to cancel or change a scheduled visit, please let us know at least 24 hours in advance. Cancellations made after that or missed appointments may result in a fee, calculated as a percentage of the service cost. This applies to both one-time visits and recurring lawn maintenance appointments.
When Refunds Are Available
We handle refund requests individually. If we fail to deliver the agreed service due to our own mistake, we will either redo the work or issue a refund for that particular visit. We do not offer refunds for services that were completed correctly and approved by you at the time of completion.
Not Satisfied? Let Us Know
Your satisfaction matters to us. If you’re unhappy with any part of our work, please contact us within 48 hours. We’ll review your feedback and may offer follow-up corrective work, a partial refund, or an extra service – whichever we find most appropriate in the situation.
Weather & Unforeseen Events
Sometimes weather or other conditions beyond our control may force us to postpone a job for safety and quality reasons. If that happens, we’ll contact you to find a new date. Please note that weather-related delays do not qualify for refunds.
Invoice Disputes
If you spot an error on your bill, reach out to us within 15 days of the invoice date. We’ll look into it promptly and correct any verified mistakes.
Refund Processing
Once a refund is approved, we’ll process it via your original payment method within 7–10 business days. Keep in mind that your bank or card issuer may take additional time to reflect the refund.
Policy Updates
We may update this policy from time to time. The latest version will always be posted on our website and takes effect as soon as it is published.